Returns & Exchanges
Your satisfaction is our priority. Here's how we handle returns and refunds.
Return Policy
At ScalpFirst, we are committed to ensuring that your scalp care experience is nothing short of delightful. We take great care to ideate, research, and perfect each product before it reaches your doorstep. However, we understand that there might be instances where you wish to return a product. Here's how you can go about it:
1. Initiate a Return / Replacement Request
Please raise a return or replacement request within 7 days from the date of delivery if you have received the wrong or expired product(s). You can do so by reaching out to us at scalpfirst1@gmail.com.
2. Review of Your Request
Once you've raised a request, please allow us 2 working days to review it.
3. Product Verification & Resolution
After we receive your product(s), we will conduct a thorough verification against your claim. Based on our findings, we will initiate the replacement or refund process accordingly. Please note that replacement will be subject to stock availability.
Valid Return Reasons
- Wrong Product Delivery
- Expired Product Delivery
- Damaged Product Delivery
For any other concerns or queries, please reach out to our customer support.
Refund & Cancellation Policy
At ScalpFirst, your happiness is our utmost priority. We tirelessly strive to delight you with our products, making you feel truly special. We understand that scalp care is a personal purchase, and we're here to ensure your satisfaction.
Full Refund for Unopened / Unused Merchandise
We will be more than happy to issue a full refund for any full-priced, unopened, and unused merchandise that is returned to our warehouse within 7 days from the date of delivery. Feel free to contact us, and we will arrange a reverse pickup for most locations in India.
Reject Opened Merchandise
If you receive opened merchandise, please feel free to reject it at the time of delivery.
Sale & Used Products
Please note that we cannot offer exchanges or refunds on any sale items, opened products, or used products. Additionally, we are not liable for any damage that occurs after the delivery of the product to you.
Refund Process
Once the product reaches our nearest warehouse and is verified, we will initiate your refund. You will be informed about the refund via SMS and email.
Still have questions?
Our customer support team is here to help you with any queries.
scalpfirst1@gmail.com